User Support Engineer (m/f)

Is Linux your preferred OS? Do you always want to understand what is behind the technical issues? Do you love teaching others and helping them? Would you like to work abroad? Keep on reading!

We are looking for a person who will join our ITER support team whose main purpose is to provide professional user support to instrumentation and controls suppliers worldwide. Our new colleague will be working at ITER in the Provence region in France and become an important bridge between CODAC users and the Cosylab team.

The role consists of three main parts;

1. Provide technical user support to users (monitoring the e-mail inbox, delegating requests to other team members, helping with technical questions,…);
2. Help with new releases (testing, updating test plans in coordination with the responsible officers (a person responsible for one part of the CODAC system (for example, GUI).
3. Provide users’ trainings (organize the training, prepare materials, test, execute the training).

P.S. Don’t worry; we will teach you all about the CODAC (Control, Data Access, and Communication) system for ITER, the biggest scientific project on earth.

• Getting familiar with the ITER project and with the control system technologies.
• Providing support and assistance to ITER suppliers.
• Daily communication with CODAC users, ITER personnel, and the Cosylab team.
• Delivering training courses.
• Willingness to work at our customer’s premises (in the Provence region in France).

• Familiarity with working in the Linux environment (RedHat) and Bash scripting.
• Good organisational skills.
• Inventive when looking for solutions.
• Strong written and verbal communicational skills.
• An open mind for discussion and team collaboration.

• Sc. in Physics, Computer Science, Electrical Engineering, or other related technical disciplines.
• Fluency in English (speaking and writing).

• Experience with programming (C/C++, Java, or Python).
• Experience with PLCs (Siemens S7 preferred).
• Experience with writing user documentation, test procedures, and QA.
• Comfortable making presentations in English in front of an audience.

• Employment contract for an indefinite period with a six-month probationary period.
• Plenty of opportunities for personal and professional growth combined with a competitive and periodically updated salary tailored to your skills, experiences, and results.
• A work environment with flexible working hours and remote work.
• Interesting work full of challenges in an international working environment.
• High-impact learning culture: regular in-house and external training sessions and a team of international professionals eager to help you grow.
• Many recreational after-work activities, unlimited coffee, soft drinks, fruit, therapeutic massage, other well-being goodies.
• Cosylab events (Team buildings, CosyPicnic, New Year’s Party, … ).
• Casual atmosphere with friendly faces where you can completely “be yourself”.